Exchanges & Returns

Online Returns

All returns must be requested within 10 days of receiving an online order or within 10 days of purchase for in-store orders.

Items must be returned in their original condition, with original packaging and all tags attached.

Please take care when trying on garments, as we cannot accept returns on items that have incurred marks, stains, makeup residue or odours. Please refer to our Terms and Conditions for further details before returning your parcel.

• Full-priced items may be returned for a refund, store credit or exchange.
• Full-priced items purchased at a discounted price during a flash sale or promotional event (e.g. BLACKFRIDAY, BOXINGDAY, EOFY, etc.) may be returned for store credit or exchange only.
• Sale items are final sale and are not eligible for return, exchange, store credit or refund.
• Swimwear bottoms are not eligible for return due to hygiene reasons.
• Online orders must be returned through our online returns portal only within the 10-day return window.
• In-store purchases must be returned or exchanged in-store only and cannot be processed online or by our customer service team.

We currently offer exchanges for direct size swaps of the same item only. Once your return is received, your exchange will be processed and you’ll receive an email confirmation with your new order number. If your requested size is unavailable at the time your return is processed, a store credit will be issued instead. Please note that store credits are non-refundable.

Terms And Conditions

All returns must be requested within 10 days of receiving an online order or within 10 days of purchase for in-store orders. Items that have been worn or damaged will not be accepted and will be returned to the customer at their expense.

Return shipping costs are non-refundable, and store credits are non-refundable.

All faulty item claims are reviewed before a return is approved. If an item is not deemed faulty, the return will not be accepted. Due to the popularity of our range, we are unable to offer direct exchanges.

We reserve the right to limit or refuse future orders where we identify unreasonable or excessive return activity, including returns for content creation or professional use.

For returns from outside the U.S, we recommend using a trackable and insured shipping service. We cannot be responsible for items lost or damaged in return transit. Bronz reserves the right to update this policy at any time. Your rights under applicable consumer laws remain unaffected.

Please include your returns form or packing slip in your return parcel otherwise, we will not be able to recognise your return.

Returns Timeline

Items are considered returned once they are delivered to our facilities. Our team will carefully review your return and process it as a store credit, exchange, or refund in line with our Returns Policy. We aim to process all returns within 5–7 business days of receiving your items.

You will receive an email confirmation once your return has been processed. Refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear in your account.